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Appointments

August Bank Holiday Opening Hours 2016

Dated: 25-Aug-16

Remember to order any repeat prescriptions as soon as possible and in plenty of time for our

August bank holiday closures. Please allow a minimum of 4 working days.

Friday 26thNormal surgeries and opening times - 08.00-18.30
Saturday 27thClosed
Sunday 28thClosed
Monday 29stClosed - August / Late Summer Bank Holiday
Tuesday 30thOpen 08.00-19.30
Routine pre-booked appointments 08.00-09.00
Urgent appointments only from 09.00-18.00
Routine pre-booked appointments 18.30-19.30


The Normal Out of Hours service will be available during surgery closure.

Out of Hours: 0117 9099912

Car Parking

View our new car parking arrangements.

Pharmacist advice

View our pharmacist advice

How our Appointment System Runs

We encourage patients to see the same GP, particularly for continuing problems so will also try to offer you a GP of your choice. However, appointments with a GP of your choice may only be available within a week or two.

What should I do if I feel that I need to be seen quickly?

If you feel you need to be seen as an emergency on the same day, you will need to discuss this with the receptionist. Either a GP or a nurse will phone you to discuss your health need and to agree with you what will happen next.

You will need to give the receptionist a phone number you can be contacted on. Please note all our calls are restricted number calls so we will come up on your phone as no caller ID or unidentified.

All of our reception staff are fully trained to deal with your request sensitively and in complete confidence. They are here to help you get the services you need with the most appropriate member of staff and within an appropriate time frame. We understand that there may be times you do not want to discuss your health issues with a member of the reception staff but hope that you feel confident to do so on most occasions.

You should not expect to get a same day appointment unless you truly have an urgent or emergency medical need. If you are given an emergency appointment, you will need to be willing to attend at the time we are able to give you.

If you are able to access the internet there is a useful website where you can check your symptoms to help you decide what you need to do. Please visit:


Other Services

Minor Illness

We also run a nurse led Minor Illness service. If you have not used this service before or would like more details of what can be seen by the Minor Illness Nurse, go to more information about Minor Illness service or pick up a leaflet from reception next time you visit the surgery.

You can also find details of our online appointments and how to register to make online appointments on our website.

Booking an Appointment

Appointments can be booked up to two weeks in advance either by phoning the surgery on 0117 909 9912 or calling in person,or you can register to make appointments online for your GP.

GPs and Minor Illness Nurses and our Treatment Room Services offer appointments across a range of times from:
Appointments can be booked up to two weeks in advance either by phoning the surgery on 0117 909 9912 or calling in person,or you can register to make appointments online for your GP.
GPs and Minor Illness Nurses and our Treatment Room Services offer appointments across a range of times from:

Monday - Friday 8.00am to 6.30pm
Weekly Commuter Sessions
Monday - Thursday 6.30pm to 7.30pm pre-booked appointments only
Saturday 8.30am to 10.30am pre-booked appointments only

Appointments in the evenings from 6.30pm (Commuter sessions) and on Saturday mornings are for pre-booked patients only. We regret that we are not staffed at these times to see patients needing to be seen as emergency extras.

Infectious Illnesses

If you think you have something infectious please tell the receptionist as we will make arrangements for you to wait in private and not in the main waiting room.

Appointments Online

If you would like to register to use online appointments and prescription services please either ask at reception or contact the IT staff on 0117 909 9515.

You can now use our online services to book an appointment with a GP. However, if you have one of the following illnesses, you should contact the surgery on 0117 909 9912 to book with the minor illness nurse and not the GP.

We regret that we can not give access to online booking for Minor Illness nurse appointments or for other nursing services. We have explored this in the past and have found that a high level of online bookings for nurse services are incorrectly made which wastes scare resources and results in a return appointment for our patients.

Telephone Appointments

If you wish to speak to a GP or nurse you can telephone reception on 0117 9099912 to leave a message with the reception team. Please be prepared to give as many details as possible so that the receptionist can help you.

Home Visits

If you are housebound or unable to come to the surgery you can request a home visit by telephoning 0117 9099912.

Please try to phone as early as possible as this helps the doctors to organise their day.

Your GP may wish to contact you by telephone to discuss your visit, before agreeing to visit you at home.

Out of hours

If you wish to speak to a GP or nurse you can telephone reception on 0117 9099912 to leave a message with the reception team. Please be prepared to give as many details as possible so that the receptionist can help you.

Blood Test Appointments and Results

If it is necessary for you to have a blood test, you will be asked to make an appointment through the reception desk to have blood taken either by our phlebotomist or in the treatment room.

Please note: most blood tests need to be taken in the morning due to courier collection times, although later appointments may be available up to 3pm on Mondays from September 2012.

If you have been asked to ring in for the result please telephone the surgery after 2.00pm, at least five working days after your specimen was taken.

Named Accountable GP

We have allocated a Named Accountable GP for all of our registered patients.  If you do not know who your named GP is, please ask a member of our reception team.