Appointments

Coronavirus/COVID-19 Advice

Improved Access to Appointments

GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice.

How our Appointment System Runs

We encourage patients to see the same GP, particularly for continuing problems so will also try to offer you a GP of your choice. However, appointments with a GP of your choice may only be available within a week or two.

What should I do if I feel that I need to be seen quickly?

If you feel you need to be seen as an emergency on the same day, you will need to discuss this with the receptionist. Either a GP or a nurse will phone you to discuss your health need and to agree with you what will happen next.

You will need to give the receptionist a phone number you can be contacted on. Please note all our calls are restricted number calls so we will come up on your phone as no caller ID or unidentified.

All of our reception staff are fully trained to deal with your request sensitively and in complete confidence. They are here to help you get the services you need with the most appropriate member of staff and within an appropriate time frame. We understand that there may be times you do not want to discuss your health issues with a member of the reception staff but hope that you feel confident to do so on most occasions.

You should not expect to get a same day appointment unless you truly have an urgent or emergency medical need. If you are given an emergency appointment, you will need to be willing to attend at the time we are able to give you.

If you are able to access the internet there is a useful website where you can check your symptoms to help you decide what you need to do. Please visit:

• NHS - Health A - Z Conditions and treatments

Other Services

Urgent Care

We also run a nurse led Urgent Care service. If you have not used this service before or would like more details of what can be seen by the Urgent Care Nurse, go to more information about Urgent Care service or pick up a leaflet from reception next time you visit the surgery.

You can also find details of our online appointments and how to register to make online appointments on our website.

Booking an Appointment

Coronavirus/COVID-19 Advice

Appointments can be booked up to two weeks in advance either by phoning the surgery on 0117 909 9912 or calling in person. We regret that online appointments are not currently available or bookable until further notice.

GPs and Urgent Care Nurses and our Treatment Room Services offer appointments across a range of times from:
Appointments can be booked up to two weeks in advance either by phoning the surgery on 0117 909 9912 or calling in person,or you can register to make appointments online for your GP.
GPs and Urgent Care Nurses and our Treatment Room Services offer appointments across a range of times from:

Appointments Online

COVID-19 update 10th March 2020: 

We regret that online appointments are not currently available or bookable until further notice. Please contact the surgery directly on 0117 9099912 to book an appointment. 

If you would like to register to use online services please either ask at reception or contact the IT staff on 0117 909 9515.

Telephone Appointments

If you wish to speak to a GP or nurse you can telephone reception on 0117 9099912 to leave a message with the reception team. Please be prepared to give as many details as possible so that the receptionist can help you.

Home Visits

If you are housebound or unable to come to the surgery you can request a home visit by telephoning 0117 9099912.

Please try to phone as early as possible as this helps the doctors to organise their day.

Your GP may wish to contact you by telephone to discuss your visit, before agreeing to visit you at home.

Out of hours

When the Surgery is Closed

If you require medical advice when the surgery is closed please call the NHS 111 Service by dialing 111.

You can still contact the practice on 0117 9099912. Visit nhs.uk or use the NHS app for self-care advice.

Blood Test Appointments and Results

If it is necessary for you to have a blood test, you will be asked to make an appointment through the reception desk to have blood taken either by our phlebotomist or in the treatment room.

Please note: most blood tests need to be taken in the morning due to courier collection times, although later appointments may be available up to 3pm on Mondays from September 2012.

If you have been asked to ring in for the result please telephone the surgery at least 5 working days after your specimen was taken.

Urgent Care Appointments

Find out more about our Urgent Care Service.

Named Accountable GP

We have allocated a Named Accountable GP for all of our registered patients.  If you do not know who your named GP is, please ask a member of our reception team.

Updating Your Contact Details