90% of patients in our survey conducted in 2013, ranked our appointment system as above average or average, with 65.4% describing our appointments access as excellent or good. Read the full report below.
From the Monday 1st October 2012 we are changing our systems to make it easier to get a routine appointment in advance. This is because we feel, and our patients are telling us, it is difficult to pre-book an appointment in advance.
In future when you need an appointment to see a GP you will routinely be offered an appointment within a few days. We encourage patients to see the same GP, particularly for continuing problems so will also try to offer you a GP of your choice. However, appointments with a GP of your choice may only be available within a week or two.
What should you do if you feel that you need to be seen quickly?
If you feel you need to be seen as an emergency on the same day, you will need to discuss this with the receptionist. You may then be given an emergency appointment or a GP will call you to discuss your needs. The way your request will be dealt with depends on our resources at any one time and is not a reflection of any assessment the receptionist has made.
You will need to give the receptionist a phone number you can be contacted on.
All of our reception staff are fully trained to deal with your request sensitively and in complete confidence. They are here to help you get the services you need with the most appropriate member of staff and within an appropriate time frame. We understand that there may be times you do not want to discuss your health issues with a member of the reception staff but hope that you feel confident to do so on most occasions.
You should no longer expect to get a same day appointment unless you truly have an urgent or emergency medical need. If you are given an emergency appointment, you will need to be willing to attend at the time we are able to give you.
If you are able to access the internet there is a useful website where you can check your symptoms to help you decide what you need to do. Please visit:
We also run a nurse led Minor Illness service. If you have not used this service before or would like more details of what can be seen by the Minor Illness Nurse, go to more information about Minor Illness service or pick up a leaflet from reception next time you visit the surgery.
You can also find details of our online appointments and how to register to make online appointments on our website.
Appointments can be booked up to two weeks in advance either by phoning the surgery on 0117 909 9912 or calling in person.
GPs and Minor Illness Nurses and our Treatment Room Services offer appointments across a range of times from:
|Monday - Friday||8.00am to 6.30pm|
|Monday - Thursday||6.30pm to 7.30pm pre-booked appointments only|
|Saturday||8.30am to 10.30am pre-booked appointments only|
Appointments in the evenings from 6.30pm (Commuter sessions) and on Saturday mornings are for pre-booked patients only. We regret that we are not staffed at these times to see patients needing to be seen as emergency extras.
If you think you have something infectious please tell the receptionist as we will make arrangements for you to wait in private and not in the main waiting room.If you need an appointment and have returned from or arrived from a non-European country in the last 21 days, and are ill with a fever, please do not visit the surgery but phone us for advice and help on 0117 9099912.
Online Services are changing to a new provider called Emis Access. If you were already registered to use online appointments and prescription services, you will need to re-register for online services. Please either ask at reception or contact the IT staff on 0117 909 9515.
You can now use our online services to book an appointment with a GP. However, if you have one of the following illnesses, you should contact the surgery on 0117 909 9912 to book with the minor illness nurse and not the GP.
If you are housebound or unable to come to the surgery you can request a home visit by telephoning 0117 9099912.
Please try to phone as early as possible as this helps the doctors to organise their day.
Your GP may wish to contact you by telephone to discuss your visit, before agreeing to visit you at home.
If you need to see a doctor or access health services when the surgery is closed please telephone 0117 9099912.Frenchay Hospital A&E had now closed. Adult A&E is now located at Southmead Hospital and childrens A&E has moved to Bristol Royal Hospital for Children. Other Services at Frenchay Hospital are also moving to Southmead Hospital - find out more...
If it is necessary for you to have a blood test, you will be asked to make an appointment through the reception desk to have blood taken either by our phlebotomist or in the treatment room.
Please note: most blood tests need to be taken in the morning due to courier collection times, although later appointments may be available up to 3pm on Mondays from September 2012.
If you have been asked to ring in for the result please telephone the surgery after 2.00pm, at least five working days after your specimen was taken.