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Prescriptions

Ordering Repeat Prescriptions

You can request repeat prescriptions:

  • Online prescriptions and appointments
    You will need to register to use online services but this is quick and easy to do.
  • Some pharmacists will provide an ordering service for you. Please ask at your local pharmacy.
  • At reception – either complete and hand in the request slip attached to the back of your last script or ask for a blue form to complete.
  • By post – including your full name, address and date of birth, and details of the items required.  You can use the request slip attached to the back of your last prescription.  If you would like us to post your prescription back to you, please enclose a stamped self addressed envelope.
  • By fax – including your full name, address and date of birth, and details of the items required, faxed to 0117 9086660.

Please note – we do not take requests for prescriptions by telephone. This is in line with current recommended good practice and helps to avoid errors.

How long will it take?

Please allow as long as possible for us to process your repeat prescription request. A week is a good idea. We aim to turn all requests around in two working days.

If we are not able to produce your prescription within this time, there may be a problem with your medication and the prescribing doctor may not always be available that day. 

Sometimes we may need to see you before we can re-authorise another repeat prescription for you.  This may be indicated on the right hand page of your prescription.

Remember to order your repeat prescription before you run out of your medication and to plan ahead when you are going on holiday to order in plenty of time.

Exceptionally we can make special arrangements for an urgent prescription to be issued. This should only be used when events beyond your control have prevented you from ordering in time.

Prescription Collection

You can collect your prescription from reception, or you may be able to arrange for your local pharmacy to collect it for you - most local pharmacists offer a script collection service.  Please ask your local pharmacy for more information about this service. You can sign up for this service through the surgery reception desk.

Prescription Charges

You will be required to pay a prescription charge for each of your medicines unless you are exempt from prescription charges. At present, the charge is £8.05.

You will be entitled to free NHS prescriptions if:

  • you are 60 years of age or older.
  • you are under 16 years old or under 19 years old in full time education.
  • you are on low income, income support or family credit.
  • you have a partner who gets Pension Credit guarantee credit (PCGC).
  • you are a pregnant woman or have had a baby in the last 12 months.
  • you suffer from certain chronic conditions or hold other exemption certificates.
  • you have been prescribed a free-of-charge contraceptive.

If you need several regular prescriptions, but cannot get them free, you may be able to reduce your costs by buying a 'Season Ticket'.

Please ask at reception for further information about this.

For more information about prescription charges please go to the Department of Health website.